Privacy Policy
Effective date: March 10, 2026
This Privacy Policy explains how QuantFXPro collects, uses, stores, and protects personal data in connection with member account access, billing, licensing, download delivery, and support operations.
1. Scope
This policy applies to public pages, member area features, payment-related flows, license runtime processes, and support communication channels available through this website.
2. Data We Collect
- Account data: email address, password hash, full name, and WhatsApp number (if provided).
- Authentication/security data: email verification tokens, password reset tokens, session and security metadata.
- Billing metadata: selected plan, payment status, PayPal order/subscription references, and transaction timestamps.
- License and trading account data: license key metadata, plan relation, and trading account binding (`account_login` and `account_server`).
- Support data: ticket subjects, message content, and optional image attachments shared in ticket conversations.
- Operational data: basic logs used for system reliability, anti-abuse, troubleshooting, and security monitoring.
3. How We Use Data
- To create and secure member accounts, including login, email verification, and password recovery.
- To process subscription and lifetime purchase flows through PayPal and record payment outcomes.
- To issue, validate, and manage license access, including download eligibility checks.
- To deliver product support through the member ticket channel and maintain service quality.
- To detect fraud, abuse, and unauthorized activity, and to enforce platform rules.
4. Legal Basis
We process personal data as required to provide contracted services, secure member operations, meet legal obligations, and protect legitimate business interests such as fraud prevention and platform integrity.
5. Third-Party Processors
- PayPal: payment processing for recurring subscriptions and one-time purchases.
- Email/SMTP provider: delivery of verification emails, password reset emails, and account notifications.
- WhatsApp delivery integration (where applicable): operational delivery and notification workflows.
We do not store PayPal credentials or full card details on this platform.
6. Data Retention
Personal data is retained while your account remains active and for as long as necessary to fulfill legal, compliance, dispute-resolution, audit, and security obligations.
7. Data Sharing
- We do not sell personal data.
- Data may be shared only with required service providers and only for service operation.
- Data may be disclosed when required by applicable law, legal process, or regulatory request.
8. Your Rights and Controls
- You can update profile information from the member area.
- You can request correction or deletion through the member support ticket channel.
- Certain records may be retained when required for legal, accounting, fraud prevention, or dispute handling purposes.
9. Security
We apply reasonable technical and organizational safeguards to protect your data. However, no internet-based service can guarantee absolute security.
10. Children
This service is not intended for children, and we do not intentionally collect personal data from minors.
11. Policy Updates
We may update this Privacy Policy from time to time. Continued use of the service after updates indicates acceptance of the revised policy.
12. Contact
For privacy questions or data requests, please contact us through the member support ticket channel.